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Common Questions

How can I see my order's status?
Upon finalizing a purchase, the online store sends five e-emails. The first is the confirmation of the order, the second is the payment approval, the third is the invoice, the fourth is to send with the tracking code, and lastly, an e-mail to confirm delivery. The shipping company will also send e-mails with the status of the order until it is delivered.
You can also track the order using your account, by logging in and clicking "My orders". Select the order you wish to see the updates and tracking code.

How do I track my order?
Every order has its own tracking code and you receive this information via e-mail.
You can also track the order using your account, by logging in and clicking "My orders". Select the order you wish to see the updates and tracking code.

How do I know when my order has been approved?
For your safety, we perform a through analysis of all received orders, guaranteeing that the delivery exceeds your expectations.
In case the is any information that needs to be added, our Customer Services Center may contact you via telephone or e-mail.

Can I change my order?
We cannot make any changes to an order after the purchase has been finalized. If you wish to cancel the purchase to re-order. Once the order if finalized, we cannot cancel the order, only make a return.

How long does it take for my order to be approved?
All online store orders are analysed for approval, for your security. It may take up to 2 business days.

My order is late. How to proceed?
First, we ask that you check wether the dates, keeping in mind that the delivery date is created on the first week day after the payment appoval has been given.
In case your order is late, please contact our Customer Service so that we can analyze the situation with the shipping company.

Why was my order canceled?
Contact our Customer Service so that we can indentify what may have happened.

Can I cancel my order?
At this time, once the order has been approved you may not cancel the order. If you are not satisfied with your purchase once you receive it, you may consider returning it.


Trousseau follows strict safety and confidentiality standards to protect its clients’ information. During your entire navigation, you will be in a protected virtual environment. With regards to the safety of data traffic, all the transactions that involve payment, be it by credit card or not, will be encrypted with SSL (Secure Socket Layer) technology. This means that only the store has access to the information furnished by clients. When you fill out the forms and send them to us, they are encrypted, which renders them, during the route through the internet, unrecognizable, assuring confidentiality.
Look at the domain at the top of the page (URL): the address changes from “http” to “https” when you are operating in a safe environment. The locked padlock which appears on the lower corner of the screen is another guarantee that your information is being kept secret while it is in transit between your browser and our servers.
Cryptography is an information coding system to guarantee that no one has access to your data. No information goes through the system without being encrypted, utilizing the best available systems on the market. Protection is absolute. There are several companies that make these certificates available. Our site utilizes a certification from the biggest company in the country. It promotes solutions that guarantee authenticity, secrecy, integrity and legal validity to the transactions, providing security in all transactions.
As well as this, your data is treated with extreme privacy and never sent on to third parties. We will send you e-mails during the purchasing process and, if you have consented, we will also send you offers, news and special sales.

How to Make a purchase on the Trousseau online Store
Purchasing on the Trousseau online store is easy. The site offers several ways for you to find the item you are looking for. There are three ways of finding the products: through the Menu, through the Search tool and through the Home screen highlights.

How will the products be delivered?
The products will be delivered via UPS International.

How do I know when my order has been approved?
As soon as your order has been approved, you will receive an e-mail with all relevant information, and you will be able to track the status of your purchase on your account through our website.
Any questions, our Customer Service Team is here to help.