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RETURNS

Common Questions

What is your return policy?
We take pride in our long-standing tradition of quality and well-made linens for the home. We make exceptional products and fully stand behind their quality. If you are unsatisfied with your purchase for any reason, you may return it within 30 days of delivery (delivery is defined as the date the shipment was marked delivered by the carrier’s tracking number).
Returns are fully refunded in the original payment form, minus a $9.99 shipping and handling fee.
Trousseau does not accept returns on gift cards or customized items. If you were the recipient of a product as a gift, returns shall be honored if requested within thirty (30) days of the original purchase and refunds shall be issued in the form of an online store credit only.
We reserve the right to limit quantities of products purchased by you and to revise, suspend, or terminate a sale, event, or promotion at any time, and without notice (including after an order has been submitted and/or acknowledged). We make no guarantee that all products described on the Site will be available at all times

How do I return a gift?
We hope you love your gift though we know sometimes you need to make a change! If you need to return an item received as a gift, have your gift receipt ready, which includes the order number, the delivery address zip code, your name and your email. You will need these to begin the gift return process. To start your return process as a gift recipient, please “click here” For gift recipients, please be aware you will receive store credit in the form of a digital gift card once your return has been processed.

How do I return an item I purchased?
To return any item(s) from your order, please follow these easy steps below:
Send our customer service team an email explaining your concern and asking for return approval. [email protected]
You will receive a response in 24 hours.
Our customer service team will send you a UPS Return shipping label
Download and print the UPS shipping label.
Repack your items and packing list in original packaging as best as possible.
Drop off at the nearest UPS drop box.

Who do I contact if I have questions about a return?
For answers to any questions, please call the Trousseau Customer Care team at email [email protected] between 9AM and 5PM, Monday through Friday. We’ll be happy to help!

How do I exchange?
Unfortunately at this time, we do not take exchanges. You can simply return your item and repurchase the item of your choosing.

Is there a restocking fee for returns?
No, we do not charge a restocking fee for any returns.